Description
Unlock the secrets to exceptional client service with 'The Art of Client Service,' a definitive guide that highlights actionable strategies to enhance your client relationships. This essential resource, ideal for marketing and advertising professionals, provides a clear roadmap from winning new clients to building, maintaining, and even reviving trust. Authored by a seasoned client services executive, this book debunks the myth that great client service is an elusive concept and instead reveals it as a skill that can be learned and mastered.
Inside these 288 pages, you will discover practical advice tailored for both newcomers to the industry and seasoned professionals seeking to validate or refine their skills. Whether you’re learning the ropes or navigating the complex journey of client management, 'The Art of Client Service' offers invaluable insights that lead to more effective work and stronger client partnerships.
Packed with real-world examples and proven techniques, it emphasizes the importance of communication, empathy, and reliability, ensuring you can transform your client service approach. Make a lasting impact in your organization and set yourself apart in the marketplace with this authoritative guide.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781119227823. Year: 2016. Publisher: John Wiley & Sons Inc (US). Pages: 288.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781119227823
Year: 2016
Publisher: John Wiley & Sons Inc (US)
Pages: 288
Description:
A practical guide for providing exceptional client service
Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.
Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.
It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Inside these 288 pages, you will discover practical advice tailored for both newcomers to the industry and seasoned professionals seeking to validate or refine their skills. Whether you’re learning the ropes or navigating the complex journey of client management, 'The Art of Client Service' offers invaluable insights that lead to more effective work and stronger client partnerships.
Packed with real-world examples and proven techniques, it emphasizes the importance of communication, empathy, and reliability, ensuring you can transform your client service approach. Make a lasting impact in your organization and set yourself apart in the marketplace with this authoritative guide.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781119227823. Year: 2016. Publisher: John Wiley & Sons Inc (US). Pages: 288.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781119227823
Year: 2016
Publisher: John Wiley & Sons Inc (US)
Pages: 288
Description:
A practical guide for providing exceptional client service
Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.
Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.
It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.