Listen Up!

Unlock the secrets to exceptional customer engagement with *Listen Up!: How to Tune In to Customers and Turn Down the Noise*. This essential guide, authored by Salesforce executive Karen Mangia, is a must-read for leaders looking to deepen their understanding of customer experiences and enhance organizational success. In an age where customer feedback is paramount, this book delves into the most effective strategies to create a customer-centric culture that fosters loyalty and accelerates brand evolution.

With 192 pages of actionable insights, *Listen Up!* goes beyond traditional surveys to illuminate best practices in understanding customer needs, experiences, and expectations. Discover how to transform deep listening into valuable data-driven insights that unveil customer behavior patterns, helping your team stay ahead in the competitive landscape.

This insightful book also shares compelling statistics and success stories from top-tier companies and organizations that prioritize customer satisfaction. From empowering sales teams with inventive questioning techniques to revolutionizing customer service delivery, *Listen Up!* equips you with the tools necessary to win greater mindshare and market share.

Whether you are in a leadership position, part of management, or involved in a customer-facing role, this book is your comprehensive resource for cultivating a successful customer experience strategy. Tap into the voice of your customers and turn their insights into your organization's prosperity.

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781119723851. Year: 2020. Publisher: John Wiley & Sons Inc (US).

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781119723851
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 192


Description:


There™s one voice that matters more than any other: the voice of the customer Learn how to fully understand the number one source of your organization™s prosperity, profits, and productivity These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition


Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that™s built on listening and designed for engagementAuthor and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands”creating a foundation of customer success, loyalty, and brand evolution 


Listen Up! features discussions about:How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service


How to move from deep listening to data-based insights into customer behavior

The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture

How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market

Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction



Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams,