Description
Unlock the secrets to transformative customer experience with 'Chief Customer Officer 2.0'. This essential guide, penned by Jeanne Bliss—a renowned expert in customer experience—provides a robust framework that has successfully driven customer experience transformations across various industries globally. Perfect for aspiring and current Chief Customer Officers, Vice Presidents of Customer Experience, and customer leadership roles, this book dives deep into the five-competency model essential for any organization aiming to place the customer at the heart of their business strategy.
Delve into practical insights on managing and honoring customers as crucial assets, aligning every facet of your organization around customer experience, and establishing a customer listening path that truly resonates with your clientele. 'Chief Customer Officer 2.0' emphasizes the necessity for proactive experience reliability, continuous innovation, and shared accountability among leadership.
This comprehensive guide is filled with strategic leadership tools and actionable insights, enabling you to fast-track your business transformation while enhancing customer satisfaction and loyalty. With over forty case studies showcasing successful customer leadership executives worldwide, this book serves as a vital resource that will guide your organization toward sustainable customer-driven growth. Start your journey to mastering customer experience today!
Delve into practical insights on managing and honoring customers as crucial assets, aligning every facet of your organization around customer experience, and establishing a customer listening path that truly resonates with your clientele. 'Chief Customer Officer 2.0' emphasizes the necessity for proactive experience reliability, continuous innovation, and shared accountability among leadership.
This comprehensive guide is filled with strategic leadership tools and actionable insights, enabling you to fast-track your business transformation while enhancing customer satisfaction and loyalty. With over forty case studies showcasing successful customer leadership executives worldwide, this book serves as a vital resource that will guide your organization toward sustainable customer-driven growth. Start your journey to mastering customer experience today!